Frustrated with audit “repeats”

Are you tired of saying “But we fixed that!!!”?

Webinar Broadcast: Weds. October 29, 2025 11:00am to 12:00pm EST

All registrants will receive a link to the recording

“Repeats” found in Management Systems’ Audits have been a nagging occurrence since the world of management systems began.  No matter what type of audit we have, it seems like there are always those frustrating “repeats”. “But we fixed that!” is frequently heard during audits.

The answer, in my experience, is to have an effective corrective action process supported by Top Management.

• “Findings”: Do they truly identify the issue?  Do they provide a clear understanding of the “weakness” and are they written based on “facts”
• Do the responsible parties truly identify the “root cause”? It is not always “training.” 
• Is there an understanding of the issue so that a true “root cause” can be identified.
• Are you giving the “fix” time enough to confirm it was “effective”?

This webinar will review the “corrective action” (CA) process, which will include examples of how to truly use this “process” to an advantage, reducing “repeats.”  

 An industry professional told me one day that he found the CA process very effective because “it is the to-do list that doesn’t go away.”

Learning Objectives

• We will review how to write a finding based on fact. We can’t fix it if we don’t know what we have to fix.
• We will review some of the basic tools that can be used to identify a true root cause. Sometimes we uncover several issues that could be connected to the problem.
• How to determine exactly what it will take or what must be reviewed including the time frame to do this – to confirm effectiveness of the actions taken.

Most importantly we will learn how to address the situation if the action is not effective.

Presentor:

Debby Newslow, President D. L. Newslow & Associates, Inc.

Debby, a native of Needham, Massachusetts, is President of D.L. Newslow & Associates, Inc., located in Orlando, Florida.

Debby has been involved with ISO certification and consulting activities in a wide range of industries, pet food, dairy, beverage, soup, spice, candy, sugar, citrus, meats, poultry, seafood, tobacco, chemicals, packaging, and cosmetics. She has assisted and consulted with more 1000 companies, including: M & M Mars, Mars Pet Food, Uncle Ben’s Rice, Coca-Cola, New Zealand Milk Products, Nielsen-Massey Vanillas, Domino Sugar, Joseph E. Seagram & Sons, Printpack, SE Container, Inc., Barton Solvents, Hiram Walker, Mead Johnson, Campbell’s Soup, Tropicana, Reckitt Benckiser, Louis Dreyfus, Wixon, Consolidated Paper, Pepperidge Farm, Grace Kennedy, Dairy Industries, Southern Gardens Citrus, Bacardi, Cargill, Wrigley, Citrosuco, Fresh Express – Chiquita, Cutrale, Chocolate Accents and many more.  

Debby’s main interests are assisting food, chemical, and various other industries with business system development and maintenance activities. This includes ISO compliance (9001, 14001, 45001, 22000), FSSC 22000, SQF, BRCGS, GMP, HACCP and Food Hygiene, HACCP Prerequisite Programs, Crisis Management, and other related systems/processes. Debby and her team also perform Food Grade Tanker Audits including those compliant with JPA. When not assisting companies with development/maintenance activities, she is teaching workshops based on these topics.

Who Should Attend: 

• Management, team associates, representing those that have created or are in the process of creating a Management System.
• This includes Food Safety related (GFSI benchmarked CPOs) or any of the ISO standards or regulatory standards that we can become compliant to (Quality, Food Safety, Environmental, Health & Safety, Cosmetics, Laboratory, FSMA, Dietary Supplements – the list goes on…